Shipping policy

SHIPPING POLICY

Thank you for shopping with us. Below are the details of our shipping process.

ORDER PROCESSING TIME

All orders are processed within 1–2 business days after receiving your order confirmation.

You will receive another notification once your order has been shipped.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

SHIPPING TIME

Estimated delivery time:

• Metro Cities: 3–5 business days
• Tier 2 & 3 Cities: 4–7 business days
• Remote Areas: 5–9 business days

Delivery times may vary depending on your location and courier availability.

SHIPPING CHARGES

• Free Shipping on prepaid orders (if applicable)
• Cash on Delivery (COD) charges may apply at checkout

Shipping charges (if any) will be calculated and displayed at checkout.

CASH ON DELIVERY (COD)

We offer Cash on Delivery for most locations in India.

Please ensure:

• Correct phone number is provided
• Someone is available at the delivery address

Repeated order rejections may result in restrictions on future COD orders.

ORDER TRACKING

Once your order is shipped, you will receive a tracking link via email or SMS.

You can use this link to track your shipment.

If you do not receive tracking details within 3 business days, please contact us.

DELAYS

While we aim to deliver within the estimated time, delays may occur due to:

• High order volume
• Courier issues
• Weather conditions
• Unexpected operational delays

We appreciate your patience in such situations.

INCORRECT ADDRESS

Please ensure that your shipping address is accurate and complete.

We are not responsible for orders delivered to incorrectly provided addresses.

If you need to change your address, contact us immediately after placing the order.

DAMAGED OR LOST PACKAGES

If your order arrives damaged or appears lost in transit:

• Contact us within 48 hours of delivery
• Share clear photos (if damaged)

We will investigate and resolve the issue as quickly as possible.

CONTACT US

For any shipping-related questions, please contact:

help@onekartco.com