Refund policy

Return & Refund Policy

Our return and refund policy varies from product to product. The applicable return window (for example: 5 days, 7 days, or 30 days) and conditions are clearly mentioned on the respective product page. Customers are advised to review the product page carefully before placing an order.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions unless stated otherwise on the product page:

  • The item must be unused and in the same condition as received

  • It must be in the original packaging

  • Tags (if applicable) must be intact

  • Proof of purchase or order confirmation must be provided

How to Request a Return

To initiate a return request, please contact us at help@onekartco.com within the return period mentioned on the product page.

If your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, please contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Some items may not be eligible for return, including:

  • Perishable goods

  • Custom or personalized products

  • Personal care items

  • Hazardous materials

  • Flammable liquids or gases

Additionally, sale items and gift cards may not be eligible for return unless specified otherwise.

Exchanges

If you would like to exchange a product, you may first request a return (if applicable) and place a new order once the return is approved.

Refunds

Once the returned item is received and inspected, we will notify you regarding the refund status. If approved, the refund will be issued to the original payment method within 10 business days.

If more than 15 business days have passed after refund approval, please contact us at help@onekartco.com